Cancellation Policy
Effective October 14, 2026
Plans change. Here's what happens when a clean is cancelled, skipped or rescheduled. Cleaners set aside time for your booking and often turn down other work for it, so late changes have a cost.
Cancelling a booking
| When you cancel | Refund |
|---|---|
| More than 24 hours before the start time | Full refund |
| Between 24 and 12 hours before | 50% refund (50% late-cancellation fee) |
| Less than 12 hours before, or if the cleaner can't get in | No refund |
Cancel in the app under Bookings. Refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your bank.
Skipping a recurring clean
If you have weekly, every-two-weeks or monthly cleans, you can skip a single visit in the app without cancelling the rest:
| When you skip | Fee |
|---|---|
| 24 hours or more before the visit | Free |
| Less than 24 hours before | $15 |
| Less than 3 hours before | $30 |
To stop recurring cleans altogether, cancel the recurring booking in the app. Future visits won't be charged; a visit that's already been charged follows the cancellation timing above.
If your cleaner cancels
If a cleaner cancels, we'll try to find you another cleaner for the same time. If we can't, or if the new time doesn't work for you, you'll get a full refund for that visit.
If something goes wrong
If you're not happy with a clean, tell us within 48 hours at hello@mvpclean.com. Depending on what happened, we may arrange a re-clean or a full or partial refund.
This policy is part of our Terms of Service.